Linda Boyce is a retired global executive from IBM’s Strategic Outsourcing organization. After thirty-five years of supporting IBM’s clients, she retired in 2013. Linda’s breadth of sales and marketing experience — coupled with fifteen-plus years of executive management — gives her a unique perspective into provider/supplier relationships and internal dynamics in companies of all sizes. Linda also has vast cultural experience, having traveled to 35 countries during her tenure with IBM. Traveling gave her an important skillset to assist clients who maintain a culturally diverse workplace.
Working with clients who speak English as a second language has given Linda a unique and enhanced ability to “read” people, through body language and tone – not what is said. Her keen perspective has allowed her to listen more intently and interpret people’s true messaging more readily.
Much of Linda’s professional life has been dedicated to working in governance and communications planning, including “distressed relationship situations.” Working collaboratively with executive clients and the IBM team required maintaining objectivity and composure. Dealing with these intense situations honed her ability to assess situations quickly and evenhandedly. It also enabled her to develop mutually agreeable solutions between clients and providers.
Linda joined IBM in 1978 as a Customer Engineer (technician) in Seattle. She progressed through a series of management positions in Seattle, San Francisco and IBM’s Service Headquarters in New Jersey before moving to middle management in Oklahoma City in 1989. Linda then accepted a series of new responsibilities as a project executive in the burgeoning services arena before becoming Vice President for Product Support Services in 1993, where she managed 1,200 sales and services personnel.